How a Washington-based personal injury firm achieved 58% cost reduction and unlocked advanced AI capabilities by consolidating their communications stack
See the Law Firms page →Polaris Injury Law is a personal injury law firm based in Washington State with expanding operations in Portland, Oregon. The firm specializes in personal injury cases, paticularly through their Law Tigers brand, which targets the biker community through events and advertising.
Before adopting Zoom through Tahoma Tech Solutions, Polaris Injury Law faced several operational challenges.
Fragmented communications stack: The firm relied on multiple disconnected tools including Intermedia for phone service, Fireflies for meeting transcription, multiple ChatGPT accounts for AI assistance, Calendly for scheduling, and a small number of shared Zoom licenses for video meetings.
Limited phone capabilities: Their Intermedia phone system offered no smart features -- what COO Scott Bothel described as a "pretty dumb phone service" with no intelligent call routing, AI assistance, or integration capabilities.
High communications cost: Multiple paid subscriptions across different platforms (Intermedia, Fireflies, ChatGPT, Calendly) were consuming budget without providing integrated functionality.
License sharing issues: Employees had to share credentials and shuffle licenses, creating data privacy concerns and productivity barriers.
Scaling challenges: As the firm expanded into Portland and added new staff (including a paralegal and marketing manager), the fragmented tool stack became increasingly difficult to manage.
Polaris Injury Law consolidated their communications and AI infrastructure by moving to Zoom Workplace as their all-in-one platform. Every team member now has their own licensed Zoom account with access to:
Zoom Phone: Replaced Intermedia, providing intelligent call routing, business hours configuration, voicemail-to-email, and mobile-first reliability through bonded T-Mobile integration.
Zoom AI Companion: Replaced Fireflies for meeting transcription and multiple ChatGPT accounrs for AI assistance
Zoom Docs: Integrated document creation and editing with AI assistance
58% Reduction in Communications and AI Spend: Total monthly costs dropped by approximantely 58% by eliminating Intermedia, Fireflies, and ChatGPT
At a recent mastermind event with other personal injury law firms, COO Scott Bothel found that half the attendees were already using Zoom with unanimously positive feedback. Firms that hadn't yet adopted Zoom were, in his words, "frothing at the mouth to get set up."
“These other AI companies are pitching us stuff that is really focused on quality control. I think Zoom is way more appropriate for what we’re really needing to do right now.”
Scott Bothel, COO, Polaris Injury Law
With their Portland office expanding and new staff onboarding, Polaris Injury Law plans to deepen their use of Zoom's AI features, paticularly:
Automated intake templates: Custom AI report templates for standardized case intake documentation
Phone call recording integration: Hardware-enabled push-to-record and auto-record functionality for intake lines
One contract. One admin surface. One trail of evidence. We run the implementation end to end.
